Customer Service

     Living Aboard is a family-owned business that's been a leading voice for liveaboards for 30 years. When you purchase from us you are supporting small enterprise and publishing.
     We are a real company, not a "virtual" company which takes orders and then passes them on to someone else for fulfillment. We don't drop ship. We are not a storefront for a big company financed by debt or an overhyped stock market. We inventory and ship every order ourselves. We answer our own phones. And every book you see here is normally in the next room ready to promptly send to you. We are eager to help you along in your journey, whether your quest to make the break from land to simply more enjoy your time aboard. Thank you, Fred C. Walters, Publisher

Guarantee & Returns
Your satisfaction is our goal. We guarantee that every item sold is as described and of high quality. If you feel your purchase fell short, please return it within 30 days (60 days for international customers), packed well to ensure it arrives in resalable condition. Indicate whether you would like an exchange, a refund (to your credit card or by check), or as a Living Aboard credit to hold for future purchases. Please call or e-mail with specific questions.
Subscriptions -- If you are unhappy for any reason, we will issue a refund for all issues that we have not already mailed to you.
Books -- Damaged books please call for return instructions. Disappointing books must be received in resalable condition (no scuffs, cracked spine, etc.); please wrap well!
Audio/Video Tapes -- Sorry, no returns for audio or video products unless defective. Return to: Living Aboard, P.O. Box 91299, Austin, TX 78709 (U.S. mail); or to Living Aboard, 5321 Industrial Oaks Blvd., Ste. 128, Austin, TX 78735 (UPS, etc.). Include copy of original invoice noting reason for return.
Phone Orders -- U.S. and Canada phone toll-free 1-800-927-6905, Monday-Friday, 8:30 a.m.-5 p.m. central time, and our friendly staff will be able to advise you of availability and answer any questions you might have. Or leave your order after hours on our secure voice mail system for processing first thing the next morning.

Mail Orders -- Print this order form (PDF document; download PDF reader here) and then mail with your check, money order, or credit card information. Please include a phone number or e-mail address in case we have any questions.

Fax Orders -- Print this order form (PDF document; download PDF reader here) and then fax your order 24 hours a day to our secure fax machine at (512) 892-4448. Please include your e-mail address or fax number in case we have any questions.

International Orders -- Order from this website, fax your order to (512) 892-4448, or phone to (512) 892-4446.

Payment -- We only accept payment in U.S. dollars (for a conversion estimate to 34 major currencies, click here).
United States -- We accept personal check, money order, Visa, MasterCard, American Express and Discover. Sorry, no COD orders.
Canada -- We accept credit cards, Canadian postal money orders in U.S. dollars, checks drawn on U.S. banks, and checks drawn on Canadian banks if specified in U.S. dollars.
Other Countries -- We accept credit cards and bank drafts drawn on a U.S. bank in U.S. dollars.

Shipping & Handling Charges
United States
Standard shipping (post office or UPS ground), delivery in 4-10 days, $3.00 first item, $1.00 each additional item.
Priority Mail (USPS), delivery 3-4 days, $5.00 first item, $2.00 each additional item.
UPS 2-day (NO P.O. BOXES!), delivery in 2 business days, $12.00 first item, $4.00 each additional item.
All foreign countries except Middle East & Africa
Standard shipping (post office surface mail), delivery usually 2-12 weeks (2-3 weeks Canada), $8.00 first item, $6.00 each additional item.
Middle East & Africa
Standard shipping (post office surface mail), usually 2-12 weeks, $12.00 first item, $10.00 each additional item.
Expedited shipping & large orders — we will provide a quote.

Other Questions…
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