Customer Service
Living
Aboard is a family-owned business that's been a leading voice
for liveaboards for 30 years. When you purchase from us you
are supporting small enterprise and publishing.
We are a real company, not a
"virtual" company which takes orders and then passes
them on to someone else for fulfillment. We don't drop ship.
We are not a storefront for a big company financed by debt
or an overhyped stock market. We inventory and ship every
order ourselves. We answer our own phones. And every book
you see here is normally in the next room ready to promptly
send to you. We are eager to help you along in your journey,
whether your quest to make the break from land to simply more
enjoy your time aboard. Thank you, Fred C. Walters, Publisher
Guarantee &
Returns
Your satisfaction is our goal. We guarantee that every item sold is as described and of high quality. If you feel your purchase fell short, please return it within 30 days (60 days for international customers), packed well to ensure it arrives in resalable condition. Indicate whether you would like an exchange, a refund (to your credit card or by check), or as a Living Aboard credit to hold for future purchases. Please call or e-mail with specific questions.
Books -- Damaged books please call for return instructions. Disappointing books must be received in resalable condition (no scuffs, cracked spine, etc.); please wrap well!
Audio/Video Tapes -- Sorry, no returns for audio or video products unless defective. Return to: Living Aboard, P.O. Box 668, Reedondo Beach, CA 90277 (U.S. mail); or to Living Aboard, 270 Portofino Way #510, Redondo Beach, CA 90277 (UPS, etc.). Include copy of original invoice noting reason for return.
Phone Orders -- U.S. and Canada phone toll-free 1-888-893-7245, Monday-Friday, 8:30 a.m.-5 p.m. Pacific time, and our friendly staff will be able to advise you of availability and answer any questions you might have. Or leave your order after hours on our secure voice mail system for processing first thing the next morning.
Mail Orders
-- Print this order
form (PDF document; download
PDF reader here) and then mail with your check, money
order, or credit card information. Please include a phone
number or e-mail address in case we have any questions.
Fax Orders
-- Print this order
form (PDF document; download
PDF reader here) and then fax your order 24 hours a day
to our secure fax machine at (310) 798-3448. Please include
your e-mail address or fax number in case we have any questions.
International
Orders -- Order from this website, fax your order to (310) 798-3448, or phone to (310) 798-3445.
Payment
-- We only accept payment in U.S. dollars (for a conversion
estimate to 34 major currencies, click
here).
United States -- We accept personal check, money order, Visa, MasterCard, American Express and Discover. Sorry, no COD orders.
Canada -- We accept credit cards, Canadian postal
money orders in U.S. dollars, checks drawn on U.S. banks,
and checks drawn on Canadian banks if specified in U.S. dollars.
Other Countries --We accept credit cards, Pay Pal and bank drafts drawn on a U.S. bank in U.S. dollars.
Shipping &
Handling Charges
United States
Standard shipping (post office or UPS ground), delivery
in 4-10 days, $3.00 first item, $1.00 each additional item.
Priority Mail (USPS), delivery 3-4 days, $5.00 first
item, $2.00 each additional item.
UPS 2-day (NO P.O. BOXES!), delivery in 2 business
days, $12.00 first item, $4.00 each additional item.
All foreign countries except Middle East & Africa
Standard shipping (post office surface mail), delivery
usually 2-12 weeks (2-3 weeks Canada), $8.00 first item, $6.00
each additional item.
Middle East & Africa
Standard shipping (post office surface mail), usually
2-12 weeks, $12.00 first item, $10.00 each additional item.
Expedited shipping & large orders — we will
provide a quote.
Other Questions…
Customer privacy, online security,
out-of-stock items, taxes, duties, customs charges, gift orders,
library orders, bookstore discounts…
Contacting Us…
Phone, fax, mailing & shipping addresses,
e-mail addresses… |
